Redesigning WhatsApp Communities

Timeline

January 2025

Discipline

UX , UI

Team

Manvi Lakhotia

Recognition

1st Place Winner
Organized by IIT BHU

Redesigning WhatsApp Communities

WhatsApp Communities launched in 2022 to organize group chats but has seen minimal updates since. As a Product Design intern, your task is to redesign Communities to enhance usability for both members and admins while introducing new, valuable features.

About Communities

WhatsApp Communities, launched in November 2022, is a feature designed to help users organize and manage multiple related group chats in a single hub. It was introduced to provide structure for schools, workplaces, neighborhoods, and other groups that need to bring conversations together under one umbrella.

Pain Points identified from Articles

Users have suggested that the Communities feature would greatly benefit from more customization options, like the ability to create sub-groups or prioritize groups within the community
As noted in this UX Design article, WhatsApp Communities lack features that encourage active member participation.
Managing large communities remains cumbersome for admins due to a lack of advanced tools. as highlighted by Community-Led Growth
Users have expressed the need for tools like enhanced member management options, as discussed in this FAQ WhatsApp article.
As noted in this Product Hunt discussion, many users feel that introducing features like reactions or replies could foster a stronger sense of community.
Open sharing of community invite links can lead to unauthorized access, raising privacy risks. This concern is further explored in the same Nas.io blog.

Users have suggested that the Communities feature would greatly benefit from more customization options, like the ability to create sub-groups or prioritize groups within the community
As noted in this UX Design article, WhatsApp Communities lack features that encourage active member participation.
Managing large communities remains cumbersome for admins due to a lack of advanced tools. as highlighted by Community-Led Growth
Users have expressed the need for tools like enhanced member management options, as discussed in this FAQ WhatsApp article.
As noted in this Product Hunt discussion, many users feel that introducing features like reactions or replies could foster a stronger sense of community.
Open sharing of community invite links can lead to unauthorized access, raising privacy risks. This concern is further explored in the same Nas.io blog.

Users have suggested that the Communities feature would greatly benefit from more customization options, like the ability to create sub-groups or prioritize groups within the community
As noted in this UX Design article, WhatsApp Communities lack features that encourage active member participation.
Managing large communities remains cumbersome for admins due to a lack of advanced tools. as highlighted by Community-Led Growth
Users have expressed the need for tools like enhanced member management options, as discussed in this FAQ WhatsApp article.
As noted in this Product Hunt discussion, many users feel that introducing features like reactions or replies could foster a stronger sense of community.
Open sharing of community invite links can lead to unauthorized access, raising privacy risks. This concern is further explored in the same Nas.io blog.

Scheduled Messages for Announcement Groups

The admin types the announcement in the chat box.

They press and hold the send button to see scheduling options.

They select the date and time for the message.

Tapping the button saves it for later.

The message is sent automatically at the chosen time.

Member Limit

This feature allows admins to set a maximum number of members who can join their community. Once the limit is reached, no new members can be added until the limit is increased or space is freed up.

Group Reordering

This feature allows admins to rearrange the order of groups within a community, giving them more control over how the community is organized.

Phone Number Privacy in Community Groups

Members' phone numbers are hidden from others in the group.

Only admins have access to contact details for group management.

This feature is always active to maintain privacy for everyone.

Priority Communities

This feature allows users to pin their favorite or most-used communities to the top of their Communities list for easy access.

Invite Approval

With this feature, users can’t be directly added to a community by admins or members. Instead, they receive an invite request that they must approve before joining.

Connect

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